Family Values Moving & Storage

Although the movers were friendly and hard workers and very accommodating they were careless in stacking and positioning my furniture in the truck damaging my dresser with cracks and chipping to the legs as well as both bottom drawers which now do not close flush. I have moved 3 times with other moving companies without any damages to this dresser. We only moved about 5 miles away.There were also scratches on my glass top dining table which I did not report. Compensation for repairs was very little for the damages that were done even with photos sent to the company.

Service cost: $692

This moving company is horrible!  We are new to the South Florida area and we had to rent when we first got here.  We since then bought a house and had to put our things in storage while we waited for our new house to be remodeled.  When our new house was ready, we called Family Values Moving to move our things from the storage unit into the house.  It took them 3 hours to load our things onto the truck which seemed a little odd but I thought, ok they're being really careful, no big deal.When we got to the house the moving guys had to call the office to get the final price that I would have to pay them.  The guy at the office gave them the final quote, and then left for over an hour.  I'd told them I wanted to pay via credit card but because the office guy had left, they told me they couldn't start unloading the truck until he took the payment and asked me to go get cash so they could start.  I went to get the cash and to get food to eat for my daughter, and went I got back they were finished (pretty ironic since it took them three hours to load the truck, and only took them about 45 minutes to unload it).  To my horror I discovered they had scratched every single piece of bedroom furniture we had.  My brand new cherry wood dresser and chest of drawers had scratches and nicks along the entire top surfaces, and both of my daughter's brand new white dressers had scratches along the front and top surfaces.  I was absolutely livid when I discovered they had dropped one of the boxes marked fragile - four bone china bowls my grandmother left to me were broken.My husband called the office to complain about the scratched furniture and the broken dishes, and the office guy was so nasty to him it was unreal! He had the nerve to say they don't insure items that have already been packed because most customers don't know how to pack their own things (what??!!)  I don't know about other customers, but my husband used to work for a moving company and I can assure you none of my grandmother's china was broken before these movers touched it.  Furthermore, all of the furniture was brand new (less that 6 months in our possession) and there were NO scratches on any of it before these guys destroyed it.  Because of their negligence and complete incompetence, we now have to pay to have BRAND NEW furniture restored.If you have valuables or expensive furniture that you want to be treated with care and respect, DO NOT HIRE THIS MOVING COMPANY!!  Also, they took advantage of the fact that my husband was not there.  I don't know the ins and outs of moving companies and I trusted them to deliver the service they promised.  I'm sure if my husband didn't have to work and had been there, the  outcome would have been completely different.PLEASE BEWARE - THESE PEOPLE ARE CROOKS!!

Service cost: $798